Frequently Asked Questions
Everything you need to know about acquiring your next masterpiece.
Are all your timepieces guaranteed to be authentic?
Absolutely. Every watch in our exclusive collection undergoes a rigorous multi-point inspection by our master watchmakers to ensure 100% authenticity and provenance before being listed.
What kind of warranty is provided with a purchase?
We provide a comprehensive 24-month mechanical warranty on all premium timepieces, covering any internal movement defects to ensure your investment remains protected.
Do you offer international shipping for high-value items?
Yes, we offer fully insured, overnight international shipping via specialized couriers. Each package is discreetly handled and requires a secure signature upon delivery.
Can I trade in my current watch for a new piece?
We offer a bespoke trade-in program for luxury brands. Simply submit your watch details through our valuation portal, and our experts will provide a competitive offer towards your next exclusive acquisition.
What is your return policy for exclusive watches?
We offer a 7-day inspection period. If the timepiece does not meet your expectations, it can be returned in its original, unworn condition with all security seals intact for a full refund.
What payment methods do you accept for secure transactions?
To ensure maximum security, we accept bank wire transfers, all major credit cards, and verified cryptocurrency payments through our encrypted checkout system.