Returns & Exchanges
At Scarce, we understand the importance of perfection when investing in premium horology. We offer a 14-day return period for all unworn, authenticated timepieces in their original, sealed packaging.
Initiate Request
Contact our concierge team at [email protected] within 14 days of delivery to receive your Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the watch in its original presentation box with all certificates and tags attached, then secure it inside a shipping box with protective padding.
Insured Shipping
Affix the provided prepaid, high-value courier label to your package and drop it off at an authorized collection point for fully insured transit.
Inspection & Refund
Our master watchmakers will inspect the piece for authenticity and condition; once verified, your refund will be processed to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing